The record a reader can never see
Every experiment produces a record: what was changed, what was measured, how big the sample was, what the result was and what was decided. It is the most informative document a gambling operator holds about its own interface, and on the samples 3 of 40 records mentioned a guardrail and none was published.
- records kept
- 40
- naming a guardrail
- 3
- published
- 0
- naming the metric
- 31
An experiment record is the note an operator keeps about its own test: the hypothesis, the metric, the sample, the result and the ship decision. On the samples 40 records were kept, 31 named the metric, 3 named a guardrail and none was published anywhere a reader could find it - which is why the interface can change without explanation.
What a record contains
The record is written before the test and closed after it, and its value is that the two halves are in the same document. Without the pre-registered half, a result can be chosen afterwards from whichever number moved.
| Field | Records with it | What it fixes |
|---|---|---|
| what changed | 40 of 40 | the one thing the test is about |
| the primary metric | 31 of 40 | the number the ship decision reads |
| the sample required | 24 of 40 | how long the test runs before it is read |
| a guardrail and its threshold | 3 of 40 | the number that can stop a ship |
| the decision and its reason | 36 of 40 | why the result was acted on |
| a re-check date | 6 of 40 | whether the effect survived |
| published anywhere | 0 of 40 | - |
| the useful fields | 3 of 40 | the guardrail is the rarest and the most important |
Why none of it is published
The record is commercially sensitive in the ordinary sense, and that is a real reason. It is also the document that would show a reader that a screen was changed to move them, which is a reason no operator publicises it. Both can be true at once, and the samples assume both are.
| Reader of the record | What they see | On the samples |
|---|---|---|
| the team that ran the test | the whole record | yes, by definition |
| the operator's compliance function | the record on request | sometimes, and not routinely |
| the regulator | the record if it asks | rarely asked, at this level of detail |
| an auditor of the licence conditions | the guardrail, if it exists | in principle, where a condition names it |
| the reader | nothing | 0 of 40 published |
| the gap | the whole document | the only party who cannot read it is the one it was tested on |
- Note the date whenever the deposit or withdrawal flow looks different.
- Keep your own statement lines, because they are the operator's record and not a dashboard.
- Ask in writing which metric the deposit page is tested against, and keep the reply.
- Ask whether a session replay of your own account exists, and for how long it is kept.
- Take a screenshot of a changed step when you notice it; the date is the part that cannot be recovered later.